Refund policy
Return & Refund Policy
We want you to feel confident in your purchase. Most eligible products may be returned within 30 days of delivery, subject to the conditions below.
30-Day At-Home Trial
Products specifically advertised as including a 30-Day At-Home Trial may be opened, set up, and used during the trial period.
Your 30-day trial begins on the date your order is delivered.
If you decide the product is not right for you, you must contact us within the 30-day trial period to request a return.
To qualify for a return under the 30-Day At-Home Trial:
- The product must be returned in good working condition and free from damage beyond normal use.
- All original components, accessories, power cords, manuals, and other included items must be returned.
- The product should be returned in its original packaging whenever possible.
- Proof of purchase is required.
- Products damaged through misuse, abuse, improper installation, modification, neglect, or other use outside the product’s intended purpose may not qualify for a full refund.
- Missing components, accessories, or excessive damage may result in a deduction from the refund where permitted by law.
- Customers are responsible for all return shipping costs. Return shipping charges are non-refundable.
The 30-Day At-Home Trial applies only to products specifically advertised as being eligible for the trial.
Standard 30-Day Returns
For products that are not part of the 30-Day At-Home Trial, you have 30 days after receiving your order to request a return.
To be eligible for a standard return, your item must be:
- Unused and in the same condition in which you received it
- In its original packaging
- Complete with all tags, accessories, manuals, and included materials
- Accompanied by a receipt or proof of purchase
How to Start a Return
Before sending anything back, please contact us at:
Once your return request is reviewed and approved, we will provide you with return instructions.
Approved returns should be sent to:
Awaken for Wellness
1821 Saint Clair Avenue
Saint Paul, MN 55105
Do not send a product back before receiving return authorization. Items returned without first contacting us may not be accepted.
Return Shipping
Unless the return is due to an item arriving damaged, defective, or incorrect, the customer is responsible for all return shipping costs.
Original shipping charges and return shipping charges are non-refundable unless otherwise required by law.
We recommend using a trackable shipping method and purchasing shipping insurance for higher-value items. Awaken for Wellness is not responsible for return shipments that are lost or damaged in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible at info@awakenforwellness.com so we can evaluate the issue and make it right.
We may request photos, video, or other documentation to help us evaluate the issue.
If we determine that the product arrived damaged, defective, or incorrect, we will provide appropriate instructions for replacement, repair, or return.
Non-Returnable Items
- Custom, personalized, or special-order products
- Gift cards
Sale and clearance items are final sale unless otherwise stated.
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
Exchanges
If you would like a different product, the fastest option is typically to return the original item in accordance with this policy and place a separate order for the new item.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please remember that your bank or credit card provider may require additional time to process and post the refund.
Refund amounts may be reduced for:
- Missing parts or accessories
- Damage beyond normal use under an eligible At-Home Trial
- Excessive wear or damage
- Other conditions that reduce the value of the returned product, where permitted by law
Original and return shipping charges are not refundable unless otherwise required by law.
If more than 15 business days have passed since we approved your refund, please contact us at:
European Union Orders
If merchandise is shipped into the European Union, applicable consumer protection laws may provide you with the right to cancel or return an order within 14 days, without providing a reason.
These statutory rights are separate from any additional return period or At-Home Trial voluntarily offered by Awaken for Wellness.
Where applicable law provides greater rights than this policy, those legal rights will apply.
Questions
If you have any questions about returns, refunds, or product eligibility, contact us at: